How can we help?
Help and frequently asked questions for guests and owners
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Frequently asked questions
Do I pay extra costs when I book through Vakantie bij Belgen?
No. You pay the owner’s price. We do not charge guests anything.
Who do I pay for my stay?
The owner. If you pay online, it is done securely via Mollie and the money goes straight to the owner’s account.
Can I book online right away?
It depends on the stay. With “Book direct” your booking is confirmed immediately. With “Book now” you see the exact price and send a request, which the owner accepts. For other stays you ask for a quote.
Where do I find the house rules of a stay?
You see them when booking, always before you confirm. That way you know in advance what the owner expects, for example stripping the beds or putting out the rubbish when you leave.
When do I pay?
Usually you first pay a deposit and later the balance. The owner decides how much and when; you receive a payment request each time.
Who decides on price and availability?
The owner. They set the prices, keep the calendar up to date and answer your request.
What if I have to cancel?
The owner’s cancellation conditions apply. You find them on the page of the stay, below the booking button.
In which language will I receive the emails?
In your own language: Dutch, French, English or German. You receive a confirmation, practical information before your arrival and an email after your stay.
In which language do I speak with the owner?
Often simply in Dutch or French, but not always: not every owner is Belgian. If you are unsure, ask the question in your request.
How do I know if a stay is good?
Read the reviews of guests who have already stayed there. Guests leave them after their stay.